Return & Refund Policy

At KIDZY we are committed to providing a safe and transparent shopping experience. We operate in compliance with Saudi Ministry of Commerce regulations and in alignment with international Buyer Protection policies.

 

 

 

 

1. Right to Order Cancellation (According to Saudi Regulations)

 

 

• Customers have the right to cancel their order before it is shipped and receive a full refund with no fees.
• Once the order has been shipped, the return and refund policy below will apply.

 

 

 

 

 

2. Delivery Protection

 

 

• If the order does not arrive within the buyer protection period (which varies depending on the shipping company and destination), the customer is entitled to request a full refund.
• A refund request may be submitted after the estimated delivery time has expired.

 

 

 

 

 

3. Eligible Cases for Return or Refund

 

 

Customers may request a partial or full refund in the following cases:

 

1. Significant mismatch with description
   If the received product is materially different from the description or images displayed in the store.
2. Damaged or defective product
   If the product arrives damaged or with a manufacturing defect that prevents proper use (clear photos or videos are required).
3. Missing items
   If the order arrives incomplete or missing accessories or components.

 

 

📌 Each request is reviewed on a case-by-case basis according to the evidence provided and buyer protection policies.

 

 

 

 

4. Return Conditions

 

 

• Return or refund requests must be submitted within the order’s buyer protection period.
• In certain cases, the customer may be required to return the product. The product must be:
• Unused
• In its original condition
• With original packaging and accessories, if applicable
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• We do not offer direct exchanges. If a return is approved, a refund will be issued, and the customer may place a new order if desired.

 

 

 

 

 

5. Exchange Policy

 

 

• Direct product exchange is not available.
• If an issue qualifies for an exchange (such as damage or significant mismatch), the process will be:
• Product return (if required)
• Refund processed according to the refund policy
• Customer may place a new order separately

 

 

📌 This process ensures faster handling and compliance with supplier and buyer protection policies.

 

 

 

 

6. Shipping Costs

 

 

• If the product includes Free Return service, the customer will not be charged for the first return shipment.
• In other cases, the customer may be responsible for return shipping costs, depending on the reason for return and supplier or shipping company policies.

 

 

 

 

 

7. Refund Processing Time

 

 

• Once a refund request is approved, the amount will be returned to the original payment method.
• Refunds typically take 3 to 20 business days, depending on the bank or payment provider.

 

 

 

 

 

Merchant Information

 

 

• Store Name: KIDZY
• Contact Information: [email protected] / 966591901988

 

 

 

 

 

Important Note

 

 

We are always here to help 🌈

If you experience any issue with your order, please contact us directly before opening a dispute. We will do our best to resolve the matter quickly and fairly, in accordance with applicable regulations.